Responsible Gaming at c99 — Enjoy Safely
Entertainment is truly enjoyable only when experienced in a mindful and controlled way. c99 places the highest importance on the mental and financial well-being of every player in Bangladesh. Learn about our responsible gaming policy and support options on this page.
View FAQOur Core Principle — Players First, Everything Else Second
C99 believes entertainment should never become a burden. We are committed to ensuring the well-being of every user.
For Users 18+ Only
The c99 platform strictly operates for users aged 18 and above. Completing the age verification process at registration is mandatory. We employ both technical and administrative measures to prevent access by minors. Parents are encouraged to keep parental controls active on their children's devices. If there is any doubt about a user's age, we reserve the right to verify the account at any time.
Set a Budget, Stay in Control
Set your weekly or monthly entertainment budget in advance and stick to it. c99 gives users the ability to set their own spending limits, which plays an effective role in financial protection. Never game with borrowed money or emergency savings. If you lose money set aside for entertainment, avoid spending even more in an attempt to recover it. If you feel financial pressure, take a break immediately and seek help.
Time Management — Take Breaks
Extended gaming sessions can cause mental fatigue and impair decision-making. Build a habit of taking at least a 10–15 minute break every hour. Balance your time fairly between family, friends, and other hobbies. c99 gives you the option to set session time limits, which helps build healthier gaming habits. Remember, entertainment is just one part of life — not all of it.
Keep Your Emotions in Check
Gaming while angry, frustrated, or under stress can lead to risky decisions. Excessive excitement after a win or a desire for revenge after a loss are both warning signs. Game with a calm and clear mind, and try not to overthink outcomes. If you feel gaming is affecting your mood or daily life, taking a break is the right call. Mental well-being is always more important than entertainment.
Recognize the Warning Signs
Some common signs of problem gaming include: spending beyond your budget, losing focus on family or work, and repeatedly trying to recover lost money. Pay attention to whether gaming is affecting your sleep, eating, or social relationships. If you notice these signs in yourself or a loved one, act quickly. c99 is always here for you — reach out to us for support. Acknowledging the problem is the first step toward a solution.
Use the Self-Exclusion Feature
If you feel you need a short or long-term break from gaming, c99 offers a self-exclusion feature. Once activated, your account will be automatically disabled for a specified period. You should not attempt to open a new account during a self-exclusion period. Contact our support team for more details about this feature. Taking this step to protect yourself is a sign of courage.
Warning Signs — Don't Ignore These
If any of the following situations apply to you or someone you know, seek help immediately.
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Spending beyond your set budget and feeling regret afterward — this is an early sign of losing control.
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Hiding gaming activity or lying about it to family or friends.
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Neglecting work, studies, or family responsibilities in favor of gaming.
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Repeatedly gaming to try to recover lost money — this is a dangerous behavior known as "chasing losses."
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Feeling restless, irritable, or anxious when unable to game.
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Repeatedly trying to stop gaming but failing, and feeling helpless as a result.
Find Answers to Common Questions
Here are answers to the most frequently asked questions about responsible gaming.